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About

Sea-Level Back Office is the go-to time review and invoicing partner for Managed Service Providers in the tech space.

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Who We Are

Our story began in 2007, when our team developed systematized business practices that helped streamline the invoicing and billing processes of a large MSP. After years of perfecting our craft, Sea-Level Back Office was formalized as a business unit in Sea-Level Operations, and in July 2021, we took a major step forward by purchasing our Sea-Level Back Office business unit as a stand-alone company. Sea-Level Back Office remains committed to delivering premium time review and invoicing services to MSPs, enabling them to concentrate on their primary business activities while entrusting us with crucial invoicing and billing tasks.

How We Work

Our philosophy at Sea-Level Back Office is all about providing exceptional invoicing and billing support through open communication, efficient processes, and a commitment to ongoing advancement. We believe that continuous process improvement is essential to our success and the success of our clients, and this perspective has enabled many of our clients have been able to slash their time spent on tasks by half. 

Our mission is to help MSPs like you focus on your core business, while we take care of the nitty-gritty details of invoicing and billing. Whether you're looking for comprehensive full-service invoicing and billing support or just need assistance with time review, we've got you covered. Our a-la-carte services allow you to pick and choose exactly what you need to support your business.

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The Five Chances to Get an Invoice Correct

Timely and accurate invoicing is crucial to the success of your MSP. That's why we developed the "5 Chances to Get an Invoice Correct" process to ensure 100% precision every time. Of the five chances to get an invoice correct, our experienced team assists with steps three through five:

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1. When we Triage the Ticket
2. When the engineer does their time entry
3. When we move the ticket from Completed to Closed
4. When we review and approve the time sheet
5. When we prepare and review the invoice.

Sea-Level Back Office is here to help with steps 3 through 5

Time review and invoicing should be easy and hassle-free. Take the first step towards streamlined and precise billing and reach out to us today.

Learn Why the 5 Chances Work

The Sea-Level Back Office Advantage

Sea-Level Back Office offers time review and invoicing assistance to Managed Service Providers (MSPs) in the Tech space. Our business practices started in 2007 when we worked for a large MSP, allowing us to gain extensive industry experience and recognize the pain points that MSPs face. This led to the creation of our official offering in 2016 as a part of Sea-Level Operations. We continued to grow and evolve with a focus on delivering the highest quality service to our clients. In July 2021, we took the next step and became a stand-alone company. Our journey has been one of learning, growth, and commitment to our clients. We look forward to continuing to provide exceptional back office services to MSPs as Sea-Level Back Office.

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